Refund Policy

Your first trial lesson is completely free — no payment is taken, so there is nothing to refund.

When you purchase a paid lesson package, you may request a refund for any unused or undelivered lessons within 7 days of the date of payment. Lessons that have already been delivered are non-refundable.

Approved refunds are always credited back to the original payment method used to make the payment. We are not able to refund to a different card, account or method. Refunds are processed within 7–10 business days of approval; the time it then takes to appear in your account depends on your bank or card provider.

Email us at info@smartedu.lk with your name, the email or phone number used to book, and your PayHere payment reference. We’ll confirm the eligible amount and process the refund to your original payment method.

If we are unable to provide a suitable tutor or need to cancel paid lessons for reasons on our side, you will be offered a rescheduled lesson or a full refund of the affected lessons to your original payment method.

We may update this Refund Policy from time to time. The current version will always be posted on this page with its “Last updated” date.

Questions about a refund? Email info@smartedu.lk.